Record store York, Mens Wear York, 2nd hand records, Used vinyl, Hummel clothing, EQ York

About Us Our terms and conditions of sale are guidelines to which we process all customer orders. By placing an order with eqyork.co.uk you are agreeing to the following Terms and Conditions of sale.

1. CONTACT DETAILS

Our Registered Office is:

EQ York
1 Hornbys Passage
Stonegate
York
YO1 8AT
United Kingdom

Telephone: 01904641720

Email: enquiries@eqyork.co.uk
Website: www.eqyork.co.uk

This website, related domain names, and its contents are owned by eqyork.co.uk

If you wish to contact us email your enquiries to enquiries@eqyork.co.uk

2. VINYL RECORDS

Due to the nature of second hand records some items may contain wear, such as surface scratches or less than brand new covers. However, this should not affect the playability of the record.

All vinyl records are a mixture of new and second-hand and are fully guaranteed.

3. HARDWARE & OTHER PRODUCTS

All hardware products are boxed and brand new unless clearly stated otherwise or are listed in our 2nd hand / ex-demo section.

Making A Purchase 9. PURCHASING FROM US

We are unable to process your order until your payment method has been received, credit / debit card has been authorised or proof of address accepted.
By submitting your order, you are offering to buy the goods, and allowing us to use your personal details for the purposes of supplying those goods (including passing your personal details onto couriers and other subcontractors). Personal details can be removed from our system by written request. If you have submitted your email address to our email marketing system, you may remove your details by email your request to unsubscribe@eqyork.co.uk and putting 'unsubscribe' in the subject heading.
We never debit your credit / debit / charge card for items not in stock, and your card is only charged when your order is ready for despatch. No items or title of the goods shall pass from eqyork.co.uk to the customer until payment has been received in full.
Customers are responsible for the suitability of the goods they are purchasing. If any product supplied is not used for its intended purpose, subjected to abuse or unreasonable usage will void the warranty on the goods.

Please note we do not reserve any items at any time as it is unfair to other customers

12. CREDIT / DEBIT CARDS

Credit, debit and charge cards are accepted without surcharge.
When we receive your order, your payment card will be pre-authorised with your bank. Pre-authorisation locks funds in your account for unto 7 days so that we may charge your card when your order is ready for despatch. Please note that we only charge your card when your order is ready to be shipped
We reserve the right to deliver any order to the cardholders billing address in the interests of protecting both the card holder and eqyork.co.uk against credit card fraud.
Orders sent to a non card registered address are sent at the customers liability due to the higher risk of card fraud and a third party obtaining your order when sending to a third party address. If requesting an alternative delivery address please state this on your order, along with your card registered address.
In the interests of protecting all our customers against credit card fraud, you may be asked to provide us with proof of your address at anytime. If you refuse to provide us with this evidence, your order may be cancelled.
If you are using a credit card not belonging to yourself, you must give the cardholder's full name and address. We will then contact the cardholder to obtain approval.
The use of stolen credit cards will result in international police notification and court action in all cases.

13. CHEQUES

Personal or business cheques are welcomed but clearance is required prior to order shipping. This can take up to 5 working days from when we receive the cheque.
Please note we only accept UK cheques.
Unfortunately we are unable to reserve items whilst waiting for cheque clearance. If the item ordered is in limited supply, please include alternative items when ordering so that we can easily substitute your first choice to avoid any disappointment.
IMPORTANT: Please ensure that you have written your full name and address on the back of the cheque together with your customer id number (if applicable).

14. BANKERS DRAFTS, BUILDING SOCIETY CHEQUES, POSTAL ORDERS, CASH, PAYPAL & DIRECT MONEY TRANSFERS

The above payment methods are acceptable and should clear immediately upon receipt.
We accept cash sent by insured delivery. We accept UK Pounds, Euros, American Dollars, Canadian Dollars, and Australian Dollars.
Please note that we can't be held liable for any money lost in the post. Please do not send coins, we only accept notes.
You may also transfer funds (or pay cash) directly into our bank account.
More info on all of our accepted payment methods can be found on the checkout page. Alternatively please speak to our Sales Department to obtain further details.

Please be aware that we are unable to reserve stock, while waiting for payment, or for payment to clear due to being unfair to other customers.

Shipping And Handling 15. SHIPPING

All records are mailed in strong cardboard envelopes. All other orders are shipped in appropriate strong packaging. Orders shipped by UPS can be tracked on there website. Most other orders can be tracked using the tracking info available on the despatch email we send you when your order leaves our warehouse.
We advise you to ensure somebody is present at the delivery address since some items may require a signature upon delivery. Once goods are delivered and signed for they become your responsibility.
Orders sent to a non card registered address are sent at the customers liability due the higher risk of a third party obtaining your order when sending to a third party address.
We reserve the right to alter the shipping option of an order in the case of certain items not being in stock. This will only be implemented on rare occasions to save you money on postage charges.
If the unlikely event that your order is damaged or lost in transit, a replacement order will be issued. If we cannot supply an identical order we will issue you with store credit to use at a later date.

16. SHIPPING TIMES

Our orders are shipped and handled by third party couriers, therefore all delivery dates and times given are only estimates.
We endeavour to get your order to you within the estimated delivery time, however, on rare occasions the delivery may be delayed. We therefore cannot be held responsible for delays by the courier / postal service or for any consequential losses you may suffer if the delivery is not on time for whatever reason.
Orders being shipped to remote locations may, on rare occasions, be slightly delayed by the courier / postal service.

Please also see under shipping address for more shipping info.

17. SHIPPING CHARGES

Charges will be calculated on our website for online orders or quoted by telephone when ordering by traditional mail order.
If your order is returned to us undelivered due to your own fault you will be responsible for re-shipping charges.

18. UK CUSTOMERS

Most orders can be tracked using the tracking info located on the despatch email we send you when your order leaves our warehouse.
In the unlikely event that your goods do not arrive within 7 days of despatch, first call or e-mail us to confirm your order has been shipped and that we have your correct delivery address details.
Normal delivery time after dispatch is approximately 1 to 7 days. However please allow up to 14 days.
Unfortunately parcels can not be declared lost in post until 21 working days have elapsed from the shipping date. We therefore cannot replace your order until the courier or postal services have confirmed that your parcel has been lost/damaged.

19. OVERSEAS CUSTOMERS

Most orders can be tracked using the tracking info located on the despatch email we send you when your order leaves our warehouse.
In the unlikely event that your goods do not arrive within 28 days of despatch, first contact us to confirm shipping of your order and all delivery details are correct.
Unfortunately parcels can not be declared lost in post until 28 days have elapsed from the shipping date. We therefore cannot replace your order until the courier or postal services have confirmed that your parcel has been lost/damaged.

Delivery Schedule 16. SHIPPING TIMES

Our orders are shipped and handled by third party couriers, therefore all delivery dates and times given are only estimates.
We endeavour to get your order to you within the estimated delivery time, however, on rare occasions the delivery may be delayed. We therefore cannot be held responsible for delays by the courier / postal service or for any consequential losses you may suffer if the delivery is not on time for whatever reason.
Orders being shipped to remote locations may, on rare occasions, be slightly delayed by the courier / postal service.

Please also see under shipping address for more shipping info.

17. SHIPPING CHARGES

Charges will be calculated on our website for online orders or quoted by telephone when ordering by traditional mail order.
If your order is returned to us undelivered due to your own fault you will be responsible for re-shipping charges.

18. UK CUSTOMERS

Most orders can be tracked using the tracking info located on the despatch email we send you when your order leaves our warehouse.
In the unlikely event that your goods do not arrive within 7 days of despatch, first call or e-mail us to confirm your order has been shipped and that we have your correct delivery address details.
Normal delivery time after dispatch is approximately 1 to 7 days. However please allow up to 14 days.
Unfortunately parcels can not be declared lost in post until 21 working days have elapsed from the shipping date. We therefore cannot replace your order until the courier or postal services have confirmed that your parcel has been lost/damaged.

19. OVERSEAS CUSTOMERS

Most orders can be tracked using the tracking info located on the despatch email we send you when your order leaves our warehouse.
In the unlikely event that your goods do not arrive within 28 days of despatch, first contact us to confirm shipping of your order and all delivery details are correct.
Unfortunately parcels can not be declared lost in post until 28 days have elapsed from the shipping date. We therefore cannot replace your order until the courier or postal services have confirmed that your parcel has been lost/damaged.

Back Orders 11. BACK ORDERS

If an item is out of stock and a credit / debit / charge card has been used to place the order, we will automatically make you a back order. If the goods return into stock within 12 weeks they will be sent straight out with no additional shipping charges, only a handling/backorder charge as indicated on our shipping page.
However after the 12 week period we will notify you by email when the goods return to stock. You must then re order the goods by placing a fresh order. You may cancel your back order at any time at no cost and with no penalty by contacting us via phone or email. As with all orders you will only be charged when items are ready to be despatched to you.
Please note that if you do not cancel your back orders, they remain an on-going order with us. When cancelling a back order with us please make sure you receive confirmation from us that it is cancelled.
All back orders will be despatched to the card registered address for security reasons.
Customers who haven't paid by credit / debit / charge card will be notified by email when the item(s) become available again so they may place a fresh order for the item(s) if they wish to do so. This email notification service is FREE and there is no obligation to purchase the item(s).

Please note that we do not reserve stock at any time as this is unfair to other customers.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.

20. IMPORT DUTY & TAXES

It is your responsibility as the customer to pay all applicable customs fees and taxes for your country. If you refuse to pay these charges then your order may be abandoned and you will lose your goods as well as your money. These taxes are only applicable for non UK and non European Union countries.

Credit Card Security 25. SECURITY POLICY

We are committed to providing you with a secure process for purchasing our products on the internet.
All credit card information is encrypted before transmission using Secure Sockets Layer or SSL. This secure server software encrypts all the information you input before it is sent to us.

For your security, we use the latest 128 bit encryption technology.

Please remember that you are responsible for maintaining the secrecy of your registration details (login / password).

Guarantee 3. HARDWARE & OTHER PRODUCTS

All hardware products are boxed and brand new unless clearly stated otherwise or are listed in our 2nd hand / ex-demo section.

4. ORDERS

We make every effort to ensure the vinyl records and hardware products we supply are of the highest quality, reach you in good condition, and are delivered promptly.

If for any reason you are unhappy with your purchase, or the service you have received from eqyork.co.uk please email your enquiries to orders@eqyork.co.uk.

5. PRODUCT DESCRIPTIONS

Unfortunately it is not practical to publish detailed specifications of all the goods and maintain up to date specifications. Thus all photographs, descriptive matter, specifications and advertising are for the sole purpose of providing illustrations and approximate descriptions only. A more detailed explanation of hardware can be obtained by contacting us, email your enquiries to enquiries@eqyork.co.uk.
Manufacturers of the products we sell reserve the right to amend their product specifications without prior notice.

6. PRODUCT GUARANTEES

Hardware products are covered by their respective manufacturer's warranties.
Warranty details and length are included with the product. Usually these will be for a minimum of 12 months.
Exceptions are the wear and tear of fader's and cross fader's on mixers, professional use and neglect.
Please see our Returns Policy page for further information.

8. PRICES

We reserve the right to amend our prices without prior notice. All customers with outstanding orders will be notified of any change in prices before their order is charged and despatched.
All orders are accepted subject to availability of stock at the time of picking the order.
Prices are correct at the time of publication or upload to our website.
We are not obliged to supply goods to you until we have confirmed acceptance of your order. The acknowledgement email you may receive does not constitute order confirmation, or acceptance.

Reaching Us GENERAL INFORMATION

We may refuse to take your orders if we feel you have been false in your information.
We reserve the right to amend our terms and conditions at any time without prior notification.
We do not distribute customer details or e-mail addresses to third parties. Marketing e-mails are only sent to consenting mailing list subscribers and your details can be removed at any time.
The views and opinions of eqyork.co.uk are not to be taken necessarily as fact.
Any contract between us and you shall be governed by English law and the courts of England and Wales shall have non-exclusive jurisdiction over the dispute.
All dealings, correspondence and contracts between us shall be made or conducted in the English language.
There is no contract between you and eqyork.co.uk for the sale of any product from us to you unless your order has been dispatched and confirmation of this is sent by email.
The acceptance will be deemed complete at the time we send the email. Regardless of whether you receive the email or not. CUSTOMER SERVICES
If you are not happy with your order or the service you have received you may contact our customer services department by telephone 01904641720 or email your enquiries to enquires@eqyork.co.uk, we promise to reply promptly and solve any problems you may have subject to UK law.

LEGAL INFORMATION

This website, related domain names, and its contents are owned and maintained by:

EQ York
1 Hornbys Passage
Stonegate
York
YO1 8AT
United Kingdom

Telephone: 01904641720

Email: enquiries@eqyork.co.uk
Website: www.eqyork.co.uk

Please remember all orders are subject to availability.

Our terms and conditions do not affect your statutory rights.

Privacy Policy 24. PRIVACY POLICY

EQ York does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy 22. CANCELLATIONS

You may cancel any order before it has been shipped. Once your order has been shipped, it cannot be cancelled. Our returns policy will then come into affect.
If you cancel an order by email you must wait to receive a confirmation of the cancellation. Your order is not cancelled until you receive this. The ideal way to cancel your order is by telephone as orders can be cancelled instantly.

23. RETURNS POLICY

You have the right to cancel your order within 7 working days from the day after you receive the goods ordered without your having to give a reason. In order to exercise this right during this cooling off period you must confirm the cancellation during the cooling off period by email or fax and quote the despatch note number. In the event of your exercising this right we will arrange collection of the goods from you and the cost of returning the goods is the only charge that we will levy against you and all other payments made by you will be returned by us to you within 30 days of our receiving notification of cancellation from you in the manner specified.

Where goods have been damaged in transit you should notify us of this fact within 7 working days of the delivery of the goods to you and you should do this by email or fax quoting the despatch note number and indicate in such communication whether you would like us to despatch a replacement to you. If you do not elect to have a replacement we shall refund the whole of the money paid by you within 30 days of your notification of the damage provided that we are satisfied on the return of the goods that they were damaged in transit to you. We will then arrange the collection of the goods from you.

Products returned for refund must be in the condition they were in when they were delivered and in their original packaging.

Our Returns Policy does not affect your statutory rights as a consumer.

Call us on 01904641720 - ask for Customer Service.

Email us at returns@eqyork.co.uk.

Write to us at:

EQ York
1 Hornbys Passage
Stonegate
York
YO1 8AT
United Kingdom

Remittance Terms 26. REMITTANCE TERMS

Payment in full must be made at the point of order at the price as detailed on our website at the time of your order. In the event of any delay or refusal of payment we will immediately suspend the order.

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